Behavioral Healthcare Corporation Mobile Psychiatric Nursing Service

Matthew 'Matt" Connors, RN, AN


Matt grew up in Philadelphia’s suburbs, relocated to south York County for his senior year of high school before joining the USMC Reserves. Originally slated to enlist on 9/11/2001, he faced a delay due to the tragic events of that day. Serving two deployments in Iraq with the Marines in 2003 and 2004, Matt later transitioned to various security roles, including executive protection, nuclear security, and bas security in Kosovo. His final position was a year-long contract for a private company in Iraq.

Deciding to pivot toward a healing profession, Matt completed courses at Harrisburg Area Community College and earned his nursing degree from PA Collage of Health Sciences in 2015. After graduating nursing school, he spent 7 years in the acute inpatient psychiatric unit at Lebanon VA Medical Center, he then went to inpatient mental health at the Retreat of Lancaster County, focusing significantly on drug and alcohol detoxification and rehabilitation.

Equipped with extensive experience in acute inpatient treatment, Matt eagerly anticipates transitioning to a community-based role with BHC. He looks forward to leveraging his expertise to foster resilience and overall recovery in his clients.

In 10 years, Matt envisions backpacking across Europe with his daughter, ticking off a few items from his bucket list.

One thing Matt might tell a friend who was considering seeing a therapist or seeking other mental health services:

When you have a leaking roof, I recommend contacting a professional roofer. When your car breaks down, I recommend contacting a professional mechanic. A lot of things in life require professional help and your mental health is one of them.”

Doreen D'Agostino, APRN, PMHNP-BC


Doreen grew up in South Philadelphia and has been in the Lancaster area for over 30 years. She received her Associate Degree in Nursing (ADN) at HACC and then her BSN from Eastern Mennonite University before obtaining a Master of Science in Nursing (MSN), and Psychiatric Mental Health Nurse Practitioner (PMHNP) from Drexel University.

Prior to her career in nursing, Doreen worked as legal secretary/paralegal for over 28 years. Her lifelong curiosity about human behavior and her passion regarding human behavior modification led her to change careers. Doreen enjoys assisting people to identify and reach their life goals. Before joining our team in 2023, Doreen worked as an inpatient Psychiatric Nurse for 9 years in Lancaster PA, and as a Psychiatric Nurse Practitioner for over 5 years in  Holyoke, MA, San Diego, Santa Barbara and Greenville, CA.

Doreen’s residency at Ralph H Johnson Veterans Hospital in Charleston, S.C. was one of her most significant experiences.

In 10 years, Doreen hopes to be writing mental health cookbooks.

One thing Doreen might tell a friend who was considering seeing a therapist or seeking other mental health services:

Just do it!”

Kim Holland

Kim Holland - RN, BS


Kim has lived in South Central PA all of her life, and in the Harrisburg area for the last 13 years. Kim earned a Bachelor of Science from Juniata College, and completed an Associate Degree and RN in Nursing at Harrisburg Area Community College. Her experience comes from medical / surgical units and inpatient mental health. She has been part of Behavioral Healthcare Corporation since 2006. Kim encourages her clients to be active because she understands the positive effect it has on overall health and well-being.

What would she tell a friend who was considering seeking mental health services?

Walquidia 'Wallie' Jarrell - RN

Director of Nursing

Wallie grew up in Manhattan, New York, and lived in or around Lancaster County for sixteen years.

Prior to becoming a nurse, Wallie worked as a medical assistant in a primary care setting focusing on the needs of vulnerable populations such as newly arriving immigrants, the homeless, and the working poor who are under-insured or not insured at all. This position was very humbling and opened the pathway to working with individuals who struggle with mental illness.

As a registered nurse, Wallie has worked in a variety of medical settings including inpatient hospice, hematology/oncology, homecare, inpatient psych, and orthopedics. In addition to obtaining her nursing degree from Brandywine Hospital, she has a Commercial Driver’s License to drive tractor trailers, and also holds certificates in both Mig and Tig welding.

Helping people is what she is most passionate about. Wallie is a very empathetic and compassionate person especially toward vulnerable populations such as the elderly and children. She has always had an interest in mental health and enjoys helping people discover their resiliency and inner strength. Working in a variety of settings as a staff nurse, especially during COVID and then transitioning into management has given Wallie a better understanding and appreciation for the staff she manages. She believes that the majority of nurses are dedicated, compassionate, and hard-working professionals and are in nursing simply because they care. “Caring is our driving force.”

In 10 years, Wallie hopes to be living in the mountains of Panama with her husband and their dog. She would like to volunteer her time between a dog sanctuary and orphanage.

One thing Wallie might tell a friend who was considering seeing a therapist or seeking other mental health services:

Give it a try; Invest in yourself and learn how to live your best version. Learn how to live the life you always thought was out of reach.”

Philip Kreider- RN, BSN


Phil grew up on a dairy farm in Lancaster, PA. He earned an RN/BSN at Eastern Mennonite University in VA. He worked as a nurse in Washington, DC, for five years before moving back to Lancaster. When he was in Washington he worked with the homeless population and for a year-and-a-half in pediatrics. Phil also worked for 10 years in the inpatient mental health field and for five years in mobile mental health. Phil joined Behavioral Healthcare Corporation in 2010. His particular area of expertise is advocating for the clients he works with.

What would he tell a friend who was considering seeking mental health services?

“Be open.”

Margaret Recine - RN


Margaret (“Maggie”) grew up in New Brunswick, New Jersey and has lived in Lancaster for 25 years. She earned an Associate’s Degree in Applied Science/Nursing Education from Middlesex County College. Before joining BHC Maggie worked in inpatient mental health units (with adults and adolescents), home nursing service for physically disabled children and adults, and geriatric long-term care. She became part of the Behavioral Healthcare Corporation team in 2005. Maggie is passionate about working with and advocating for children and teens with learning difficulties, and young expectant mothers.

What would she tell a friend who was considering seeking mental health services?

“Seeking professional help can help keep you mentally healthy.”

Karen Shenk-Zeager, CSN, BSN, RN-C


Karen was raised in Somalia and Kenya, East Africa, before settling in Lancaster over 35 years ago. She completed her education at the Rift Valley Academy in Kijabe, Kenya, and later earned a Bachelor of Science in Nursing (BSN) from EMU. She then went on to obtain her PA School Nurse Certification from Millerville University.

Before becoming part of our team in January 2024, Karen dedicated her skills to acute care facilities like Lancaster Behavioral Health Hospital and Philhaven, Mt. Gretna. In her roles, she served as a nurse educator, consultant, and primary nurse clinician, specializing in residents with intellectual disabilities and mental health diagnoses.

Karen’s passion lies in empowering individuals on their mental health journeys. Through a blend of education, advocacy, and genuine compassion, she aims to guide them from surviving to thriving. She finds immense fulfillment in accompanying clients throughout their transformative paths.

Looking ahead to the next ten years, Karen envisions herself as a certified Mental Health Nurse Practitioner (MHCRNP). Her aspirations include working with either children or adults in outpatient integrated settings, where she can continue making meaningful impacts in mental health care.

One thing Karen might tell a friend who was considering seeing a therapist or seeking other mental health services:

Encourage them to do this. Ask what is the goal, or reason for considering this. Listen as they navigate finding a therapist who is available, in network, and good fit for them.”

Trevor Williams - RN, BSN


Trevor grew up in Ohio and moved to the Lancaster area in 2014 after his almost eight and a half years of service in the U.S. Marine Corps. He went to graduate from PA College of Health Sciences with his ASN-RN then obtained his BSN from Millersville University.

Before joining our team in 2022, Trevor worked as a Psychiatric Nurse at Lancaster General Hospital, and a Registered Nurse with both Penn Medicine Lancaster General Health and at Lancaster Behavioral Health Hospital. During that time, he provided specialized care to emotionally distressed individuals in both inpatient and outpatient settings.

He is most passionate about educating himself and his clients. Trevor believes that the ability to more actively participate in one’s own mental health is paramount. The role of being an advocate and mental health ambassador is what led him into the field of nursing.

Trevor hopes to be mentor, counselor, and educator for new nurses and as a bigger advocate for mental health in the community.

One thing Trevor might tell a friend who was considering seeing a therapist or seeking other mental health services:

I would encourage them to do so. It’s normal and the stigma doesn’t make sense. When you’re hurt or sick, you go to ta doctor, and these situations are the same. The only difference is that it’s not a ‘physical problem’.”

Joanne Eaby, Director of Mobile Social Rehabilitation Services

Joanne Eaby - RN, BSN

Nursing Consultant

Joanne has lived in Lancaster most of her life. She earned an RN from St. Joseph Hospital, and completed a BSN at Eastern Mennonite University. She worked as a fulltime nurse with BHC for 13 years before transitioning into a consultant role. Joanne’s experience includes inpatient mental health, home health, hospital-based medical/surgical nursing and mobile psychiatric nursing. She is most passionate about and has expertise in an individual’s physical health’s impact on mental health. Being part of a client’s recovery and having the opportunity to celebrate their accomplishments is very satisfying to her.

What would Joanne tell a friend who was considering seeking mental health services?

“Everyone experiences struggles/challenges during their lifetime. The opportunity to receive support from a professional who can maintain objectivity can be invaluable.”